In the course of configuring and deploying 1st for your company. Here are the primary subjects we must consider for a successful and optimized deployment.
- Who will administer the system
- Incident Creation
- Existing forms
- Auto-population of company specific data
- Possible Data Validation on Entry
- Mandatory Data Fields
- What information should be supported in User Profiles
- Who has Access to the Incidents Created for Entry
- Who has Access to the Incidents Created for Management (Review, Approval and Escalation)
- Departmental and/or Regional jurisdictions
- Notifications who and under what circumstances
- Ensure IT Spam filters allow 1st emails
- Reporting Requirements—ad hoc and routine
- Field User introduction and walk through strategy
- Standards and Procedures to publish
- Existing System(s) Integration—HR, WMS, BI
- Deployment Progress Management (Weekly WebEx, Progress Reports, Points of Contact)
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